Q & A

Q: How much will it cost to conserve my item?
A: We provide transparent pricing. You can view our service price list and add-ons, then submit a quote request. Your final quote will include estimated hours, materials, and postage before any work begins.

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Q: Do I need to bring my item in person?
A: If you’re in Melbourne, we offer free in-person pickup. If you’re outside Melbourne, you can send your item via AusPost or arrange an art courier (recommended for valuable or insured items).

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Q: What happens if I only want part of the service?
A: You’re in control — you can select only the services you want. We’ll tailor the treatment to your needs and budget.

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Q: How long does the treatment take?
A: Treatment times vary depending on the item’s size and condition. An estimated timeframe will be included in your quote.

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Q: Can I see updates on my item?
A: Yes. You’ll receive an email when we receive your item, and another notification once the treatment is complete.

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Q: Will photos of my item be shared publicly?
A: Sometimes we document treatments for educational purposes. We will never share your item without your consent, and you can opt out at any time.