Privacy Policy

Last updated: 23 September 2025

Time Lab Conservation (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit an enquiry, or use our services.

1. Information We Collect

When you interact with our website or services, we may collect:

Personal details: your name, email address, phone number, and postal address.
Service details: information and photos you provide about your items for conservation.
Payment details: billing information processed securely through Stripe (we do not store card details).
Website data: anonymous analytics about how visitors use our site (e.g., pages visited, time on site).

2. How We Use Your Information

We use your information to:

Provide quotes, invoices, and conservation services.
Arrange pickup, delivery, or postage of items.
Send updates on your conservation treatment.
Respond to enquiries and provide customer support.
Improve our website, services, and customer experience.

We will never sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your information only when necessary:

Payment processing: with Stripe (our secure payment provider).
Delivery services: with postal or courier providers to arrange item transport.
Legal compliance: if required by law or to protect our legal rights.

4. Data Security

Only authorised staff at Time Lab Conservation have access to your personal information. The platforms we use to store and process data, including payment and communication systems, are secure and meet industry standards. We take measures to protect your information, but please note that no online system can be guaranteed 100% secure.

5. Your Rights

You have the right to:

Request access to the personal information we hold about you.
Ask us to correct or update your information.
Request deletion of your information (except where we are required to retain it for legal or record-keeping purposes).

To exercise these rights, please contact us at: timelabau@gmail.com.

6. Cookies & Tracking

Our website may use cookies and similar tools to improve your browsing experience. You can disable cookies in your browser settings, but some features of the website may not function properly without them.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

8. Use of Images for Educational Purposes

With your consent, we may take photographs of your item during the conservation process. Some of these images may be used for educational or promotional purposes on our website or social media platforms.

We will never disclose your personal details alongside these images.
You may opt out at any time by notifying us in writing or through our enquiry form.
If you choose to opt out, no images of your item will be used publicly.

10. Acknowledgement of Country

Time Lab Conservation acknowledges the Traditional Owners of the land on which we live and work, the [Insert Nation if you want to be specific, e.g., Wurundjeri Woi-wurrung People of the Kulin Nation]. We pay our respects to Elders past and present, and recognise Aboriginal and Torres Strait Islander peoples as the First Custodians of Country, their enduring connection to land, waters, skies, and culture.